Return & Refund Policy

Last Updated: November 2025

Thank you for shopping with Exploitfoods, available online at https://exploitmart.store.
We value every customer and strive to ensure complete satisfaction with every order.

Because we sell naturally preserved farm produce that cannot be restocked once opened or handled, our return policy is designed to be fair, transparent, and aligned with international ecommerce best practices.

1. Eligibility for Return or Refund

We stand behind the quality of every item we ship. However, due to the nature of our products, we only accept return or refund requests under the following conditions:

You may request a refund or replacement if:

• The item you received is damaged, defective, or contaminated upon delivery.
• You received the wrong product or incorrect quantity.
• The package is lost in transit or never delivered to your address.

To be eligible:

• You must notify us within 7 days of delivery (based on courier tracking).
• The item must remain unused, unopened, and in its original packaging.
• Proof of purchase (order number or payment receipt) must be provided.
• Clear photo or video evidence of the issue must be submitted to our support team.

2. Non-Returnable / Non-Refundable Items

For hygiene, safety, and agricultural compliance reasons, we do not accept returns or refunds in the following cases:

• Items that have been opened, used, or tampered with.
• Products that were correctly delivered and meet their description.
• Delays caused by customs clearance, local taxes, or courier issues beyond our control.
• Products damaged due to improper handling or storage by the customer.

Please note: Our natural farm products may have slight variations in color, shape, or aroma, which are normal and do not qualify as defects.

3. Reporting a Problem

If you believe your order qualifies for a refund or replacement, please contact us immediately:

📧 Email: support@exploitmart.store

Include the following details:

1. Your order number
2. Description of the issue
3. Clear photos/videos of the product and packaging
4. Date of delivery (based on the tracking information)

Our quality assurance team will review your request within 2–3 business days.

4. Approved Refund Process

If your claim is approved:

• Refunds will be issued to your original payment method (credit/debit card, PayPal, SeerBit, or other approved gateways).
• Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

If you prefer, we may offer a replacement or store credit instead of a cash refund — at your choice.

5. Shipping Responsibility

If a return is requested and approved:

• You will receive detailed return shipping instructions via email.
• In most cases of defective or wrong delivery, Exploitfoods will cover the return shipping cost.
• If the return is due to a customer error (e.g., wrong address or refusal to receive), the customer may be responsible for the return cost.

6. Order Cancellation

Orders can only be canceled within 12 hours of purchase — provided they have not yet been shipped.
Once your order has been processed or dispatched, cancellation will no longer be possible.

If you wish to modify or cancel your order, please email us immediately at support@exploitmart.store.

7. Late or Missing Refunds

If you haven’t received your refund after the estimated processing time:

1. Check your bank account or payment provider again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. If you’ve done all this and still have not received your refund, please email us at support@exploitmart.store for assistance.

8. Damaged or Lost Packages

We carefully package every order, but if your shipment arrives damaged or goes missing:

• File a claim with us within 7 days of the expected delivery date.
• Provide photo evidence of the packaging and damaged items.
• We will immediately coordinate with the courier to investigate and process your refund or replacement.

9. Quality Assurance

At Exploitfoods, all products are sourced, processed, and packaged following strict quality control standards to ensure they remain natural, safe, and compliant for export.
We take customer feedback seriously and use every report to improve our products and shipping experience.

10. Policy Updates

We may update or modify this Return & Refund Policy at any time without prior notice.
All changes will take effect immediately upon posting to this page.
Your continued use of our website signifies your acceptance of the updated terms.

11. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

📧 Email: support@exploitmart.store
🌐 Website: https://exploitmart.store
🏢 Business Name: Exploitfoods

Exploitfoods is committed to transparency, customer satisfaction, and ethical business practices.
Every order placed with us represents not just a purchase — but a promise of quality, honesty, and trust.